Policy Holders
Emergency Roadside Service
24-hour nationwide emergency roadside service to help you with: towing, changing a flat tire, opening a locked door, delivery of gasoline and to jump start your vehicle.
Always refer to the section of your contract titled, “In Case of Mechanical Breakdown or Failure” for specific instructions and terms and conditions.
To obtain Roadside assistance, please call:
FAQ's
What makes UCC one of the top-rated vehicle service contract companies in the nation?
Customer Service:
Focused on providing 100% customer satisfaction.
Customizable Products:
We fit YOUR specific needs. From basic to the most comprehensive exclusionary coverage – UCC has everything you need. We have coverage for most makes of vehicles up to 20 model years old and 225,000 miles.
Industry-Leading Claims Service:
Our claims calls are answered quickly.
Experience:
An industry leader for more than 30 years.
Peace of Mind:
Our vehicle service contracts offer peace of mind and eliminate the worry of expensive breakdowns. We maintain an A+ Rating with the Better Business Bureau.
How do I file a claim?
For mechanical breakdowns on your vehicle within 50 miles of the issuing dealership, you should return your vehicle to the issuing dealership for service under your UCC Vehicle Service Contract.
If you are more than 50 miles from the issuing dealership, you should contact UCC at 1-800-571-2016. Regardless of repair facility, pre-authorization is always required from UCC before any services are performed under your UCC Vehicle Service Contract.
For specifics, refer to your contract.
When does coverage under my UCC vehicle service contract end?
Refer to your Contract Declarations page for the date and mileage of expiration. Expiration of all contracts is based on a time or mileage factor. Actual expiration takes place when the first of the two factors are realized.
Is my UCC contract transferrable to another private party?
Your contract may be transferrable to another private party when you sell your vehicle. Refer to Section K of your contract to determine whether your contract is transferable. To transfer, you will need to submit all maintenance receipts, a notarized copy of the bill of sale signed by both parties, a transfer fee and a copy of the documents sent to the manufacturer verifying transfer of the factory warranty, if applicable. The transfer must take place within 15 days of change of ownership.
For specifics, refer to your contract.
How do I cancel my UCC contract?
Call your Issuing Dealer in the event you wish to cancel your contract because you are planning on selling or trading-in your vehicle, experience a total loss, or no longer want coverage. Your Issuing Dealer is the entity that sold you your contract. They are responsible for any cancellation paperwork that needs to be completed as well as any refund amount. Note that if your cancellable contract was financed, the lender will be named on any refund check.
Refer to Section L of your contract to determine whether your contract is cancellable and what you need to do to cancel.
For specifics, refer to your contract.
Policy Holder Forms
Choose from the links below:
>> Click here to Contact Us and Request a Copy of Your Contract
